After receiving your order, you have 60 days to try the product and see how it works for you. We hope you enjoy the benefits and become one of the many happy customers who share their positive experience with us.
However, if you are not completely satisfied, you can request a full refund within the 60-day period.
Before asking for a refund, we recommend using the product for at least 3 months, as consistent use gives it enough time to deliver noticeable results.
If you decide to proceed with a refund, please follow the steps below:
Refund Process
Step 1:
Confirm that your request is still within 60 days from the delivery date. You can check the delivery date using your tracking number on the carrier’s website.
Step 2:
Email our support team at contact@optiplax-product.com.
Please include “Refund Request” in the subject line and explain that you are not satisfied with the product.
Step 3:
Return all bottles (empty or unopened) to the address below.
Include a note with your full name, email address, and order ID (if available) to help us process your request faster.
Please note that return shipping costs are not covered.
Return Address:
285 Northeast Ave,
Tallmadge, OH 44278,
United States
Once we receive all bottles and the packing slip, your refund will be processed within a few days.
Step 4:
After your return is processed, you will receive a confirmation email. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear on your statement.
How To Contact Us
Product Email Support
contact@optiplax-product.com
* Every email is managed by our friendly customer support agents, and they will reply as soon as possible.